How to Correct a Publishing Failure

When a publishing failure occurs in a task, a red banner will appear at the top of the task saying "Heads up! Some of your content failed to publish!"

The above text might follow with a reason why the content failed to publish, or a suggestion to contact the support team. Under the section titled "Scheduling", the same exclamation point icon will appear next to whichever channel in which the publishing error occurred (instead of the usual green checkmark or blue clock icons).

If the reason for the publishing error is not obvious, then contacting the Support team is the best solution. To contact Support, first ask yourself, have you ever contacted the Support Team before via email (support@newscred.com)?  

If yes, simply get a password here: Get a password
If no, please request access here: Sign up

When contacting support about a publishing error, please be sure to include the URL of the task that is having the publishing error. This can be done by simply copying the URL from the browser when in the task. The URL should look something like this:

Example: http://cmc.newscred.com/cloud/tasks/o3uibgqrwoyul2i3ehwg32

Including the URL will help the Support team resolve the issue faster!

 

For more info on using the Supportal for help, see:  Welcome to the Supportal

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk